Shipping policy

1. Where we deliver

We deliver throughout mainland England, Wales and Scotland as standard. We also deliver to the Scottish Highlands & Islands, the Isle of Man, the Isle of Wight, Northern Ireland and the Channel Islands — these areas may carry a delivery surcharge, which we will confirm in writing before your order or quotation is accepted.

We do not currently ship equipment outside the United Kingdom via the website. If you need delivery to an address outside the UK, please contact us and we will advise whether we can help.

2. What we deliver, and how

Spare parts & accessories (nationwide dispatch). Smaller items such as spares, dosing kits and accessories are sent by courier on a [next-working-day / 1–3 working day] service. Orders placed before [1:00pm] on a working day are normally dispatched the same working day; orders placed after that time, or at weekends and on UK public holidays, are dispatched the next working day.

Machines & equipment (pallet / freight delivery). Commercial washers, dryers, ironers and other machinery are delivered by pallet or dedicated freight on a pre-agreed date. This is a kerbside / ground-floor delivery by default — the carrier will deliver to the nearest safe, accessible point at your premises. Delivery into a specific room, upstairs, or to a difficult-access location can usually be arranged as part of an installation booking (see below); please tell us your access requirements when you request your quote.

Installation (optional). Delivery and installation can be arranged for most machines where applicable. Installation is quoted separately and booked in advance — please ask when you request your quote so we can include it. Installation may require suitable services to be in place (power, water, drainage, ventilation/ducting and adequate access); we will confirm site requirements with you beforehand.

3. Delivery charges

Parts & accessories: delivery is charged at [£X.XX per order / free on orders over £X.XX], shown at checkout before you pay.

Machines & equipment: delivery (and, where selected, installation) is confirmed in your written quotation, as the cost depends on the machine(s), your location, access and any installation requirements. Deliveries to the Scottish Highlands & Islands and other remote or offshore areas may carry a surcharge, which is confirmed at quotation.

All delivery charges are quoted [excluding / including] VAT; VAT is shown separately on your quotation and invoice.

4. Lead times & dispatch

  • Parts in stock: dispatched as above and typically delivered within [1–3] working days.
  • Machines & equipment: lead times vary by model and stock availability. Typical lead time is [X–Y working days] from acceptance of your quotation and any required deposit; where an item is made or supplied to order, we will confirm the expected timescale in writing before you commit.

Estimated delivery dates are given in good faith but are not guaranteed and are not of the essence of the contract. We are not liable for delays caused by circumstances beyond our reasonable control (for example carrier delays, adverse weather, or site access issues).

5. Booking your delivery & site access

For palletised and installed deliveries we will contact you to agree a delivery date in advance. It is your responsibility to ensure that:

  • someone authorised is available at the delivery address on the agreed date to receive and check the goods;
  • there is safe, clear and legal vehicle access for a pallet/freight vehicle, and a suitable route and space to place the equipment;
  • any old equipment, obstructions or vehicles are cleared beforehand; and
  • any site services required for installation are ready if installation has been booked.

If specialist access equipment (for example a tail-lift, pump truck or additional labour) is needed and was not included in your quotation, additional charges may apply.

6. Receiving your delivery — please inspect on arrival

Please check your delivery before signing for it:

  • Count the items against your delivery note.
  • Inspect packaging and machines for visible damage.
  • If anything is damaged, missing or incorrect, note it on the carrier's delivery documentation and tell us as soon as possible, and in any event within [3] working days, at [sales@independentlaundry.co.uk]. Photographs of the packaging and any damage help us resolve claims quickly.

Signing for a delivery as received in good condition may limit our ability to pursue a claim against the carrier for transit damage, so please take a moment to check.

7. Missed, failed or refused deliveries

If a pre-agreed delivery cannot be completed because no one is available to receive it, access is inadequate, or the delivery is refused without good reason, we may charge a re-delivery fee to cover the carrier's return and re-attempt costs. We will contact you to rearrange.