Repairs & planned maintenance
Tell us what has stopped, what the machine is showing and where you are. We’ll work through your repair or servicing requirement with you.
A clear repair brief
A useful enquiry describes the issue without requiring you to diagnose it or carry out technical work.
Record the make, model and serial number from the data plate. Include your site postcode.
Add machine detailsTell us the symptom, displayed code and when it began. Email useful photos with your enquiry details.
Describe the faultILS can review the requirement with you. Attendance, parts and work are confirmed before a booking is agreed.
Request repair supportBreakdown support
Describe the symptom: not starting, failing to drain, not heating, unusual noise or a displayed fault code. Let us know when it began and whether the machine is still in use.
We’ll confirm the appropriate next step, attendance arrangements and any quoted work with you. Contacting us does not create a confirmed callout booking.
Planned servicing
Usage, machine age, textile type and the manufacturer’s schedule should inform servicing. Discuss your equipment list and operating hours with ILS to plan suitable maintenance.
A service can identify wear and support reliable operation, but no maintenance programme can guarantee that a machine will never fail.
Repair or replace
The fault, likely repair scope, equipment age and future workload all affect the decision. If replacement is worth considering, we can discuss suitable equipment and the installation changes it may require.
Tell us about your workload, your space and what needs to work better. We will come back with a clear, written quotation.
